| I
placed my order three days ago, and the WhoIs lookup shows that
my domain is active on your servers, but I can't get my site
to load on any browser. Why is that? |
|
| Even
when the Who Is database displays your domain as active on our
servers, sometimes the internet doesn't display the site to
all browsers in all parts of the world immediately. For example:
your domain may be viewable in California today while not showing
up in Maryland, but that usually gets resolved within 24 hours.
It takes 3-5 days for the domain to become active and resolved
back to our servers. This is true for all hosting companies. |
|
| Where
can I access my web based mail server without going through
control panel? |
|
| In
the address bar of your browser, enter www.yourdomain.com:2095.
At the prompt, enter your full email address and your selected
password. This is where you must first set-up your email via
the control panel and set preferences before it is activated.
Then, at the bottom of the resulting page, click "Read
Web Mail" |
|
| Will
your e-mail service work with MS Outlook, Eudora, or other client
based e-mail programs? |
|
| Yes,
It will work with proper set up mention below |
|
| How
does the e-mail set-up to work with MS Outlook? |
|
| Simply
use mail.yoursite.com as POP and SMTP. If you have problems
using mail.yoursite.com as your SMTP (outgoing mail) server,
use the SMTP server your dial up or internet service provider
offers. |
|
| How
many e-mail addresses do I get? |
|
| All
accounts get unlimited addresses that you control in your Cpanel |
|
| You
have just set-up my new account, why can't I access my new control
panel? |
|
| Your
domain name is either new or being transferred to our name servers.
This process takes 3-5 days to resolve back to our servers.
As soon as your site is up and running (resolved), you will
receive an email from us. |
|
| I
have my client based e-mail configured properly, why can't I
access? |
|
| You
must set-up your web based e-mail first |
|
| I
have uploaded my new index.htm page. Why doesn't it show? |
|
| Our
servers are set-up with an .html index page. Just change your
index.htm file extension to index.html |
|
| Why
won't my Front Page forms work? |
|
| Install
your front page extensions from your C-panel. |
|
| How
do I transfer my domain name? |
|
| To
transfer hosts, ask your registrar to change the name servers
to ours:
Primary
DNS: dns1.hawaiiwebservers.com
Primary IP: 64.191.10.147
Secondary
DNS: dns2.hawaiiwebservers.com
Secondary IP: 64.191.10.148
|
|
| How
long does it take to set-up my account? |
|
| Please
allow 24 hours, although it has been done at times as fast as
1 hour. However, your site will not be active for at least 2
- 5 days, until the domain name resolves. We will notify you
when your site is ready. |
|
| Do
you offer PHP support? MySQL databases? |
|
| YES |
|
| What
is the path to your perl server? |
|
| #!/usr/bin/perl |
|
| Where
can I get my site stats? |
|
| You
will find extensive stats in the "Webalizer" link
in your control panel |
|
| Can
I have Sub-Domains set up under my domain? |
|
| Yes |
|
| What
will my sub-domain name look like? |
|
| you.yourdomain.com |
|
