| I
placed my order three days ago, and the WhoIs lookup shows that my
domain is active on your servers, but I can't get my site to load
on any browser. Why is that? |
|
| Even when the Who Is database displays your
domain as active on our servers, sometimes the internet doesn't display
the site to all browsers in all parts of the world immediately. For
example: your domain may be viewable in California today while not
showing up in Maryland, but that usually gets resolved within 24 hours.
It takes 3-5 days for the domain to become active and resolved back
to our servers. This is true for all hosting companies. |
|
| Where
can I access my web based mail server without going through control
panel? |
|
| In the address bar of your browser, enter
www.yourdomain.com:2095. At the prompt, enter your full email address
and your selected password. This is where you must first set-up your
email via the control panel and set preferences before it is activated.
Then, at the bottom of the resulting page, click "Read Web Mail"
|
|
| Will
your e-mail service work with MS Outlook, Eudora, or other client
based e-mail programs? |
|
| Yes, It will work with proper set up
mention below |
|
| How
does the e-mail set-up to work with MS Outlook? |
|
| Simply use mail.yoursite.com as POP and
SMTP. If you have problems using mail.yoursite.com as your SMTP (outgoing
mail) server, use the SMTP server your dial up or internet service
provider offers. |
|
| How
many e-mail addresses do I get? |
|
| All accounts get unlimited addresses that
you control in your Cpanel |
|
| You
have just set-up my new account, why can't I access my new control
panel? |
|
| Your domain name is either new or being
transferred to our name servers. This process takes 3-5 days to resolve
back to our servers. As soon as your site is up and running (resolved),
you will receive an email from us. |
|
| I
have my client based e-mail configured properly, why can't I access? |
|
| You must set-up your web based e-mail first |
|
| I
have uploaded my new index.htm page. Why doesn't it show? |
|
| Our servers are set-up with an .html index
page. Just change your index.htm file extension to index.html |
|
| Why
won't my Front Page forms work? |
|
| Install your front page extensions from
your C-panel. |
|
| How
do I transfer my domain name? |
|
| To transfer hosts, ask your registrar to
change the name servers to ours:
Primary DNS: dns1.hawaiiwebservers.com
Primary IP: 64.191.10.147
Secondary DNS: dns2.hawaiiwebservers.com
Secondary IP: 64.191.10.148
|
|
| How
long does it take to set-up my account? |
|
| Please allow 24 hours, although it has
been done at times as fast as 1 hour. However, your site will not
be active for at least 2 - 5 days, until the domain name resolves.
We will notify you when your site is ready. |
|
| Do
you offer PHP support? MySQL databases? |
|
| YES |
|
| What
is the path to your perl server? |
|
| #!/usr/bin/perl |
|
| Where
can I get my site stats? |
|
| You will find extensive stats in the "Webalizer"
link in your control panel |
|
| Can
I have Sub-Domains set up under my domain? |
|
| Yes |
|
| What
will my sub-domain name look like? |
|
| you.yourdomain.com |
|
